How Can We Help?
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Popular questions
Email hello@highroads.io anytime. You reach the team that built and runs your funnel, not a generic support line. They already know your setup, so you are not starting from zero every time.
Leads show up in your High Roads Conversion Studio workspace and can flow to your CRM through a webhook. You get a notification when someone finishes, with the full project brief attached. Log in with an email sign-in link or your Google account.
Yes. Simple updates like labels, prices, and branding you can handle yourself. Bigger changes, like new steps, deeper pricing logic, or 3D option work, we do for you. Reach out with the details and we update the funnel. Routine small updates are no problem. Larger requests may be billed separately.
You add teammates yourself from your workspace team settings. Send an invite to their email and choose their role. They sign in through an email sign-in link or Google. Removing a teammate or changing their role works the same way on that page.
After launch, you stay connected to the same team. Reach out when you need help with your funnel, leads, or workspace. We do not meter it or sell it as an add-on. Substantial custom work is a separate conversation.
Once your first six months are up, cancel anytime from your account settings. Prefer email? Send hello@highroads.io a note with your company name and we will take care of it. Either way, your funnel stays active through the thirty-day notice period and any time already paid for.
All topics
Getting launched
Timeline, onboarding, and what happens before and right after launch.
Here is the real timeline. Step one: about 30 minutes filling out our onboarding form with how you sell and what you need captured. Step two: we build your funnel in 2 to 7 business days. Step three: you review the version we send and approve it. Once approved, you are live, unless something is still pending on your side, like branding assets or details you chose to add later. Two revisions are included with your build. They are refinements, not a full restart. Revisions usually land in 1 to 2 business days, and we extend that when the request needs it.
Yes. You can update labels, prices, and branding on your own anytime. You can also adjust simple option settings yourself, like an option name or price. More involved work, like changing how 3D options look or work together, goes through us. Routine small updates are no problem. Larger requests may be billed separately. Nothing is frozen at launch.
Yes. Simple updates like labels, prices, and branding you can handle yourself. Bigger changes, like new steps, deeper pricing logic, or 3D option work, we do for you. Reach out with the details and we update the funnel. Routine small updates are no problem. Larger requests may be billed separately.
Leads and lead quality
What a finished lead contains, grading, and how to read who to call first.
Everything the customer configured: project scope, their selections, a budget range, timeline, service area, and contact details. You open the lead already knowing the job. The first call is about moving forward, not figuring out basics.
Lead grading ranks each submission by how strong a fit it is for your business. Budget, timeline, scope, and location all factor in. The result shows up as a letter from A to D, with A being your best leads and D being lower priority.
When a customer completes the funnel, their submission is scored on fit, urgency, budget signal, and location. Each lead gets a letter from A to D based on how well the project matches your business. Your workspace ranks them so your team can see who to follow up with first.
They are yours. No per-lead fees, and nothing is shared or resold. When a customer finishes, you get a notification. Every lead also lands in your High Roads Conversion Studio workspace or CRM, where your team can review, assign, and follow up.
Your dashboard
Signing in, finding leads, and how work reaches your team.
Leads show up in your High Roads Conversion Studio workspace and can flow to your CRM through a webhook. You get a notification when someone finishes, with the full project brief attached. Log in with an email sign-in link or your Google account.
You get notified when a customer completes the funnel. The brief arrives in your High Roads Conversion Studio workspace with scope, budget, timeline, and grade. From there, it can flow to your CRM via webhook or stay in the workspace for your team to work.
Funnel and copy edits
Self-serve updates, team-handled changes, and what support covers after launch.
Yes. You can update labels, prices, and branding on your own anytime. You can also adjust simple option settings yourself, like an option name or price. More involved work, like changing how 3D options look or work together, goes through us. Routine small updates are no problem. Larger requests may be billed separately. Nothing is frozen at launch.
Yes. Simple updates like labels, prices, and branding you can handle yourself. Bigger changes, like new steps, deeper pricing logic, or 3D option work, we do for you. Reach out with the details and we update the funnel. Routine small updates are no problem. Larger requests may be billed separately.
Support is not a handoff to strangers. The team that built your funnel stays available for what happens after launch: questions about your leads, your workspace, your routing, and small changes you want to make. When the change goes deeper than labels, prices, and simple settings, like reworking how the visual builder looks or behaves, that is handled separately.
Billing and plan
Invoices, commitment, cancellation, failed payments, and additional funnels.
Early Access pricing is $3,500 to set up and $750 a month, locked in for early clients. That covers the build, hosting, maintenance, lead alerts, and your workspace. There are no per-lead fees. Need a second funnel for another service? Additional funnels are $3,500 to set up and $350 a month each.
No per-lead charges. Your monthly fee covers hosting, maintenance, and your workspace. Your first term is six months from launch, then month-to-month. Add-ons, like extra funnels, and overages, like larger custom work, are priced separately and spelled out upfront.
Yes. Your first term is six months from launch. After that, you are month-to-month until you cancel. There are no per-lead fees. Your monthly fee covers hosting, maintenance, and your workspace.
Once your first six months are up, cancel anytime from your account settings. Prefer email? Send hello@highroads.io a note with your company name and we will take care of it. Either way, your funnel stays active through the thirty-day notice period and any time already paid for.
The setup fee is due before we begin work. Once we start building your funnel, it is not refundable. That covers the time we spend configuring your visual builder, branding, pricing, and lead delivery. If you have questions before you commit, reach out at hello@highroads.io.
Your leads stay yours. After cancellation takes effect, your hosted funnel and lead notifications stop, but your High Roads Conversion Studio workspace stays available so you can export your lead data. Need help exporting? Email hello@highroads.io. We keep data only as long as needed under our Privacy Policy.
You have fifteen days to fix a failed charge. Update your payment method in your account or email hello@highroads.io. During that window we may pause your live funnel and lead notifications until payment is current. Your workspace may also be limited until the balance is resolved.
Yes. Businesses use multiple funnels in different ways. One per service line is common, so each stays focused. Some run a dedicated funnel for a specific offer, a seasonal push, or a single ad campaign. Others split by region or project type. Every lead lands in your High Roads Conversion Studio workspace, and each funnel can route to a different CRM via webhook. Additional funnels are available as add-ons. See pricing for current rates.
Account and access
Teammates, support once you are live, and how your data is handled.
Email hello@highroads.io anytime. You reach the team that built and runs your funnel, not a generic support line. They already know your setup, so you are not starting from zero every time.
After launch, you stay connected to the same team. Reach out when you need help with your funnel, leads, or workspace. We do not meter it or sell it as an add-on. Substantial custom work is a separate conversation.
You add teammates yourself from your workspace team settings. Send an invite to their email and choose their role. They sign in through an email sign-in link or Google. Removing a teammate or changing their role works the same way on that page.
Email hello@highroads.io with what you are trying to sort out. We will reply with next steps, or book time on the calendar if a live walkthrough of your funnel and leads would help.
Yes. Your lead data belongs to you. It lives in your High Roads Conversion Studio workspace and is not sold or shared. Customer data from your funnel stays tied to your account. For full details, see our Privacy Policy or email terms@highroads.io with specific questions.